How do I turn off / remove the new comments template where it automatically puts "Hi {name}" in the comment?

How do I turn off / remove the new comments template where it automatically puts "Hi {name}" in the comment?

It's annoying and redundant - in general we use it to comment on the ticket, not to directly ask people questions. If we need to do that we can simply use the @ functionality

 

Using 7.0.0-OD-08-001 - was automatically upgraded to Jira Software over the weekend. This functionality has appeared since then. I don't think we have any plugins that are causing this but I could be wrong

Seems to only happen on issue types / projects that have a service desk associated with them

 

 

3 answers

What version of JIRA? Do you have any plugins that are adding this?

0 vote
Pedro Cora Atlassian Team Oct 12, 2015

Currently, this is not possible. But I have filed an improvement under https://jira.atlassian.com/browse/JSD-2414.

Please add yourself as watcher and vote to increase it's popularity.

-- Pedro

Yes please fix this as it's annoying to force something of this nature for every user and just results in us having to clear the box every time we want to add a comment.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

522 views 8 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you