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How do I turn off / remove the new comments template where it automatically puts "Hi {name}" in the comment?
It's annoying and redundant - in general we use it to comment on the ticket, not to directly ask people questions. If we need to do that we can simply use the @ functionality
Using 7.0.0-OD-08-001 - was automatically upgraded to Jira Software over the weekend. This functionality has appeared since then. I don't think we have any plugins that are causing this but I could be wrong
Seems to only happen on issue types / projects that have a service desk associated with them
Currently, this is not possible. But I have filed an improvement under https://jira.atlassian.com/browse/JSD-2414.
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