That's a matter of your process. However, a simple, and commonly used option with JIRA is to simply close it and put the "duplicate" resolution on it while doing so. More complex variations might include transitions for "resolve as a duplicate" that would set the resolution for you and probably prompt for a link to the original.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs