How do I "Upload the HTML file to the root directory of your domain"?

to authenticate/verify our domain?

6 answers

I am using the WebDAV client BitKinex from a Windows machine. But I am not able to put the file to the root folder. It is always stored in a sub folder webdav and verification claims about missing html file.

If I try to move the file into the root folder then I got http error 403 forbidden.

Any help would be appreciated.

Thank you.

 

Support : Your instructions on this were dreadful.  How are you meant to put the file in the root directory?  When put into the webdav directory it isn't found on verification.  So much for a 'managed service'

Same here. What should I do. Can't find any explanation anywhere.

 

The response I got from Atlassian support is that the verification file needs to go into your email domain's root directory not the Atlassian one.  This then allows you to use your current bespoke password policy after late Oct 2016.  Clearly this isn't possible for all situations including gmail/google hosted domains so ask for deferral or to be added to the exclusion list.  Assuming we all got the same unbelievably unhelpful email I hope the writer gets landed with a comms and support team morale contribution fine (aka beer fine)

Our IT department will not let us upload a file to "the root folder of our domain's website" nor for that matter will they allow content to be serviced from  https://foobar.com  ... it has to have a site sub-domain, e.g., https://www.foobar.com   or even https://atlassian.foobar.com  .     Requiring us to put a domain verification file into our "root" will not work.


I am in the same situation and need to know how to upload html to root for domain verification. I am using JIRA Cloud. Anyone?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

523 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot