I have a project with templates used to auto respond for new and commented tickets. I have a notification with no events attached to it. I've configured a context that has a category of canned responses and the notification with no events. So I'm expecting to be able to select a canned response and add it to the email body and then send it as is. But when I preview it appears to include issue details (summary, key, etc. and includes a footer indicating the email was generated by JETI) that I do not have in any template I've created. I see a "default" template selected below the email body I'm composing and so I'm assuming that template is getting appended since I don't have the ability to unselect it.
So is there a way to either modify this default template within the JETI admin interface or a way to keep it from getting attached?
Hmm. So I decided to create a new template for the project using the default as a base. Then cleared out the entire body except for the $!mailBody reference in the HTML and text sections and saved this template. Then I updated the context created for the project and selected the new template as the default template. Now I don't see anything except for the actual email I'm trying to send.
Going through this actually helps me to understand a bit more how the template and context features work.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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