I have a project with templates used to auto respond for new and commented tickets. I have a notification with no events attached to it. I've configured a context that has a category of canned responses and the notification with no events. So I'm expecting to be able to select a canned response and add it to the email body and then send it as is. But when I preview it appears to include issue details (summary, key, etc. and includes a footer indicating the email was generated by JETI) that I do not have in any template I've created. I see a "default" template selected below the email body I'm composing and so I'm assuming that template is getting appended since I don't have the ability to unselect it.
So is there a way to either modify this default template within the JETI admin interface or a way to keep it from getting attached?
Hmm. So I decided to create a new template for the project using the default as a base. Then cleared out the entire body except for the $!mailBody reference in the HTML and text sections and saved this template. Then I updated the context created for the project and selected the new template as the default template. Now I don't see anything except for the actual email I'm trying to send.
Going through this actually helps me to understand a bit more how the template and context features work.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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