I have a project with templates used to auto respond for new and commented tickets. I have a notification with no events attached to it. I've configured a context that has a category of canned responses and the notification with no events. So I'm expecting to be able to select a canned response and add it to the email body and then send it as is. But when I preview it appears to include issue details (summary, key, etc. and includes a footer indicating the email was generated by JETI) that I do not have in any template I've created. I see a "default" template selected below the email body I'm composing and so I'm assuming that template is getting appended since I don't have the ability to unselect it.
So is there a way to either modify this default template within the JETI admin interface or a way to keep it from getting attached?
Hmm. So I decided to create a new template for the project using the default as a base. Then cleared out the entire body except for the $!mailBody reference in the HTML and text sections and saved this template. Then I updated the context created for the project and selected the new template as the default template. Now I don't see anything except for the actual email I'm trying to send.
Going through this actually helps me to understand a bit more how the template and context features work.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs