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How do I mark something as NOT a duplicate

I have a Jira report that was marked as a duplicate. But I can't find a way to remove that status.

3 answers

0 votes

Hello,

What is the report? Could provide a screenshot?

Take any Jira issue and mark it as a duplicate. then you cannot change it back to not being a duplicate.

0 votes

How are you "marking an issue as a duplicate"?

Bear in mind that it is something your admins will have configured, Jira has one suggested way to do it, but a lot of people do it differently (better), and we need to know what you are doing before we can help you!

I am the administrator. Someone marked it as resolved/test with a status of duplicate. But even if it's moved to re-opened, the duplicate status never goes away.

Does nobody have an answer to this? Is it actually true that once you mark something as a duplicate, you can never undo it?

We don't know, as we don't know how you have "marked it as resolved/test", what the "status of duplicate" is (is it a workflow status? Or a field?), or what your process is?

That's my problem. I don't know who set this up. I can't find it as a custom field, it's not in the workflow, and it's not an issue type. the only place I find it is on resolutions and I can't find a way to get it back to no resolution.

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