I am in the process of setting up a Service Desk Project and have been able to get Remote Object Fields working on the tickets and under the Edit button, but when I add them to the Service Desk Customer Portal I get a message
This field type cannot be shown - you must provide a preset value. I click on the "Edit" button and am unable to input a default value. In the window that pops up when clicking "Edit" there is a
+ link on the screen, but nothing happens when I click on it.
I tried to input a default value through the
Admin>Issues>Custom Fields>"Field">Configure but that did not have a option to input a default value.
Am I missing something? Is there something that I should do on the set up so these fields don't remain Hidden on the Service Desk Customer Portal?
I just posed the question to Service Rocket Directly as the connector is an Add-on of theirs.
Hopefully we can get an answer to this question.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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