We use JIRA issues to request any change to a user's account (new users, dept. transfers, etc.) . One of the fields required is a user picker field for the user's manager. Sometimes the manager himself will put in a ticket or someone will put the ticket in on his behalf. The goal is to auto assign the issue to IT if the reporter is equal to the user selected in the Manager user picker field, but the issue should be assigned to the user in the Manager field for issue approval if the reporter isn't the manager. I'm not sure how to accomplish this.
In a nutshell:
1-Reporter creates a User Account ticket and fills in all fields, including the user's manager
2 - a. Assign to IT if the reporter = user's manager b. Assign to user's manager if the reporter is someone different so that the manager can approve the request
Any advice on this?
if you guys are using a addon like JJUPIN(paid Plugin) it is easy to accomplish the above
Create a post function - select sil script - write the condition and assign the ticket to them
If you dont have Add on
Create a custom plugin for your post function
get the issue, based on your condition - auto assign the ticket to exact team or Manager.
Hope this helps!
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