How do I add people to JIRA project

I am having an issue adding people to a JIRA project and would like to know what I am doing wrong.

I sent people to this link to create an Atlassian account:

A couple of people have created an account but I cannot see them in "People" in project settings when trying to add them to this JIRA:

Can someone help me?


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Hi Jason,

Just to clarify, when someone creates an Atlassian ID this does not automatically give you the ability to add them to your instance.  I have an email address and a Cloud instance, however, I am not able to add any other Atlassians other than the ones I invite directly from my instance or add manually.

Here is some further documentation that goes over adding users in JIRA Cloud:

Set up your software team

Creating, editing, and deleting users

Hopefully this makes sense.  Let me know if you have any questions about the information I provided and we'll go from there.



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