How can we turn a task's status from 'To Do' to 'In Progress' automatically when we bill time to the task?

Often we bill time to a task and forget to change the task status from 'To do' to 'In Progress' and it becomes pretty annoying. 

So just wondering if it is possible to turn a task to in progress automatically when time is billed? Or alternatively, is it possible to disable the time billing function until a task is turned to in progress?

1 answer

0 votes

I'd move the "bill time" option into a workflow action, so that users have to go trhough to "in progress" in order to do the "billing"

Hi Nic,

Thanks for your reply.

Can you pls elaborate on how to do this in Jira?

Our staff members normally bill time by clicking log work button. Do you mean it is possible to hide this button until a task/sub-task is turned into in progress?

Thanks very much!

I'd assumed that "billing time" was a different process than "logging work"

You could, if you were on Server JIRA, find/write a listener that could pick up "work logged" and issue the "start progress" transition if it were the first one.

But for Cloud, and for simplicity, I think you've hit on the easier option with the "possible to hide button" idea.  You set up your permission scheme to allow users to log work as normal.  Then you edit the workflow.  Assuming you have a really simple one like Open -> In Progress -> Done, and a user should not log time when it is open, you can add a workflow property  to the Open status that removes that permission while the issue is in that status (I think you'd want for this one)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

216 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you