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How can parts of the ui become invisble?

I work on two diffrent projects that use JIRA for tracking bugs.

On two desktop machines i have the problem that i barely see more than the top row menu.

I see links to the startpage,projects, issues and boards, but if i click on either there is no further menu option visible so navigating is a nightmare.

If i go to a project via the url manually like https:/website/jira/projects/samplesubproject/issues

All i see is the broken menu bar at the top and the version of JIRA with a link to Atlassian and the bottom

The side menu only has squares and circles with gray icons that do not have any effect if you try to click on them

So the software in use seems to be JIRA 7.2.4. Both times

The Browsers involved are FF51 and Firefox Nightly 53a3 on the desktop machines.

On my Android smartphone with FF51 Mobile Beta all these cosmetic issues are non-existant it is just the screen size that makes we want to use the full desktop screens as well.

I have used safe mode of firefox to see if any addons mess with this, doesn't help even with a full default set without any addons the issue persist.

Removing cookies also didn't help.

What could go wrong there, how could that happen all of a sudden?

 

1 answer

0 votes
Nic Brough Community Leader Dec 30, 2016

That can happen when there's a problem with a proxy server between the JIRA server and your client.  Is that your setup?

At work with the internal JIRA it might be possible although i assume it is not active for local sites.

For sure forthis other project i work on right now from home there is no proxy involved.

Must be something else.

Nic Brough Community Leader Dec 31, 2016

You need to confirm if you are using a direct connection when you connect over the base url.

I have no proxy active at home where this problem occurs as well.

Nic Brough Community Leader Jan 01, 2017

You need to confirm if you are using a direct connection when you connect over the base url.

To clarify, what exactly is the url you are using? (Obscure the server name, but tell us the rest - eg http://youserver/something/jira )  Can you also tell us what the server url is and what happens when you use that?  (e.g. http://192.168.1.42:8080/jira )

https://mycompany/jira/secure/Dashboard.jspa

which is what i end up with when i visit https://mycompany/JIRA

Only broken menubar and the Atlassian footer

Also problematic is https://mycompany/jira/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=all (that one only shows two white empty boxes and the broken top menu)

When i g to https://mycompany/jira/secure/QuickSearch.jspa

i do get search results but only the top menu bar(broken) and the middle column with the result is visible.

Left column is empty and the search results can't be sorted as that option isn't visible.

If i click on a search result (/jira/browse/"Ticket") and go inside the ticket, the left nav column only

shows grey symbols. If others commented on the ticket, i am only able to see it if i zoom out since the scroll bar is gone.

Would this message from the browser console have anything to do with it?

TypeError: JIRA.API.Projects is undefined

 

 

Nic Brough Community Leader Jan 02, 2017

What happens when you use the server url?

The JIRA installation lives inside the /JIRA folder. If i leave the subfolder out i get to the main page of the company which i do not want to visit.

If i go to /JIRA i get redirected to the "empty" dashboard.

 

Nic Brough Community Leader Jan 02, 2017

Could you please check what happens when you visit the server url, without dns or proxies etc?

What url exactly would i visit? Server uses SNI so without a hostname, there is no content if i skip dns-hostnames and type in the ip.

There is a content moved permanently redirect on https://mycompany/ itself that brings me to another company owned domain.

I don't have a proxy, which i explained already.

 

Nic Brough Community Leader Jan 02, 2017

We need to see what the server is actually serving up as a page, raw, without any networking interference.

What does http://<server ip>:8080/JIRA give you? 

Nic Brough Community Leader Jan 02, 2017

And there's the problem - it's not serving pages up.

However, it must be running something for you to get anything at all.  Is it really connected to port 8080 on your server?  A timeout implies we're looking in the wrong place.

What we're looking for is to test a plain http or https directly to JIRA, no network interference, whereever it is running.  If you have a gui on the server, you can use localhost in its browser, but you'll still need to get the right port.

It is only hosted on Port 443 and that is where i was already looking when i opened the original report.

Network interference is quite unlikely as the connection is secured with TLS and my mobile device doesn't show these symptoms when being in the same network.

Nic Brough Community Leader Jan 04, 2017

Argh, sorry, I completely missed the line where you said the mobile works ok.

That really does mean it's your browser.  Could you try another browser?

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