How can I enable Adaptavist ScriptRunner for JIRA?

[michael.snyder]

My JIRA instance version 7.3.1 has a trial version of "ScriptRunner for JIRA" plugin that expired 9/23/17.  On 9/26/17 I clicked Update.  Today my vendor partner Appfire attempted to add a new 30-day trial version, but it won't enable.  There is an error message that says check the logs.  Appfire informed me the plugin is disabled in the production instance and the version of V5.1.6, the plugin has installed on 26/09/17 in production instance. In the stage instance the plugin version is V5.0.4.  I have limited technical skills to fix this and am reaching out for help as my team has been unable to use JIRA for a day and anxiety is rising quickly.  If only I had no click update!  (In progress is the request to buy the add-on to move off the trail version, but paperwork and redtape is mucking up the effort.)  Thanks, Mike

[Peter DeWitt]

You can always try removing the add-on and re-installing it.  Although I am not entirely sure of the impact.  My assumption is that and data you have would remain in the DB.  Depending on what you have verify with Adaptavist at the link Nic shared above.

[michael.snyder]

We ended up having to revert back to the previous version in order to enable it.  the new version was no compatible with my current version of JIRA.  Thank you for the reply.

[Nic Brough -Adaptavist-]

It's my bedtime, so I can't follow this up urgently, but I would:

• Check the logs for a reason for the failure
• If there's nothing blindingly obvious that makes you say "oh, I can see how to fix that" immediately, raise it with https://productsupport.adaptavist.com/servicedesk/customer/user/login?destination=portals
  
  There are good people on support, they will try to help (including maybe getting another trial licence while you work through the red tape)

[michael.snyder]

Thank you for the reply.  We had to revert back to the old version of this plugin in order to enable it.