How can I change the outgoing email address?

[Alex]

I was able to change the incoming email address through Project Settings > Channels > Customer Permission > "change the Global settings." however this only lets me choose the incoming one, not the outgoing one.

I found this article https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html

But it seems to be outdated or something as there is no "Settings" Option and neither is there a "Summary" option.

I hope someone can help me as I've wasted the past 2 hours trying to figure this out.

[Angélica Luz]

Hello Alex,

Welcome to Atlassian Community!

Checking the details you provided, I believe that you are using a next-gen project, that's why you can't find the option mentioned in the documentation.

To confirm if it's a next-gen, go to your project and on the bottom left you will see the information:

If it's indeed a next-gen, then we must wait for the feature to be implemented:

• Outgoing email address configuration

Click on vote and watch for the above feature to receive future updates.

If it's not a next-gen, then you can change the email by going to Project settings > Notifications.

Regards,
Angélica