@BetCo Monitoring I don't think this is right forum for this. You need to connect with Atlassian support for this and raise a ticket. It may also be related with billing (as support stop as soon as billing stops).
Here is a link to support page - https://support.atlassian.com/ (on bottom of this page there is a button 'Log in to contact support' which you can use to raise a ticket with Atlassian')
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