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  • Hi every body !!!! Can Jira help me to do a good incident,change and problem management? Today, we do this with BMC Remedy, but we want to know the capabilities of Jira.

Hi every body !!!! Can Jira help me to do a good incident,change and problem management? Today, we do this with BMC Remedy, but we want to know the capabilities of Jira.

Juan Castaneda
Juan Castaneda Jun 24, 2016
 
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Nic Brough [Adaptavist]
Nic Brough [Adaptavist] Community Champion Jun 24, 2016

Very much so, but I'd strongly recommend investing in JIRA Service Desk, not just plain JIRA.

JSD is

  • Aimed squarely at the IT Service Management industry
  • ITIL certified for service requests, incidents, problems, and change management
  • Does those off the shelf in the latest version
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