Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Helper name not found for entity

sarah izadyar
sarah izadyar February 5, 2016

recently the automatic backups by backup service are just about 1kb.

when i try to take a backup manually this error accures:

com.atlassian.core.AtlassianCoreException: Error in action: <a href='mailto:com.atlassian.jira.action.admin.DataExport@770ec119'>com.atlassian.jira.action.admin.DataExport@770ec119</a>, result: error<br/> Error exporting data: org.ofbiz.core.entity.GenericEntityException: Helper name not found for entity

 

what does it mean?

Answer
Watch
Like Be the first to like this
331 views

3 answers

0 votes
Vasiliy Zverev
Vasiliy Zverev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 6, 2016

Could you provide any error messages from Atlassian-jira.log?

Reply
0 votes
sarah izadyar
sarah izadyar February 6, 2016

Thank you.

I got it trough GUI.

Reply
0 votes
Vasiliy Zverev
Vasiliy Zverev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 6, 2016
  1. Try to make Integrity checker
  2. Do you get this message into GUI or into atlassian-jira.log? Could you provide errors from Atlassian-jira.log.

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events