Atlassian don't generally have sales people who do this, they rely on existing customers, partners and experts.
What would you like to know about Service Desk? There's plenty of online material, and if that doesn't answer your questions, then feel free to ask here, or maybe engage a local partner/expert
Sorry, I misunderstood. I did not realise that "help desk for JIRA" was a product.
I can't tell you much more than the documentation - see http://www.teamlead.ru/display/HFJ/HelpDesk+for+JIRA+vs+JIRA+Service+Desk
The add-on makes a plain JIRA a bit more "help desk" like, but does not implement Queues, Reporting, Knowledge Base, simplified workflows or issue types, etc, and it exposes the customers to the issues directly, rather than a simplified view
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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