Helpdesk for JIRA

Good afternoon!

Could suggest the official company representatives Atlassian in the CIS countries, and can tell something about the product helpdesk for JIRA

1 answer

0 vote

Atlassian don't generally have sales people who do this, they rely on existing customers, partners and experts.

What would you like to know about Service Desk?  There's plenty of online material, and if that doesn't answer your questions, then feel free to ask here, or maybe engage a local partner/expert

Thank you very much for your quick response!

The question of the helpdesk for jira, this product is better than jira service desk, what are the advantages, since no one can from the representatives of companies to accurately answer this question.

Sorry, I misunderstood.  I did not realise that "help desk for JIRA" was a product. 

I can't tell you much more than the documentation - see http://www.teamlead.ru/display/HFJ/HelpDesk+for+JIRA+vs+JIRA+Service+Desk

The add-on makes a plain JIRA a bit more "help desk" like, but does not implement Queues, Reporting, Knowledge Base, simplified workflows or issue types, etc, and it exposes the customers to the issues directly, rather than a simplified view

Good morning!

If necessary, Atlassian may provide support in the implementation of Help desks for JIRA, this plug-in, as I understand, was developed by Teamlead, and only they are involved in support?

Could you clarify this,please.

Thanks

And what about JIRA Service Desk support, if necessary could provide support Atlassian?

If you buy Service Desk, Atlassian will support you, yes. 

and how long Atlassian will support us - year, month or when we will need technical support,  any time?

 

Thanks

Service Desk is licenced the same as all the Atlassian stuff, annually for Server, monthly for Cloud.  While the licence is valid, you can call on Atlassian support.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

411 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you