A couple of times, yes, although the work tended to be bespoke customisations (get the change request tool to poke data into JIRA, or get JIRA to update it), or more a case of "moving the change control process into JIRA".
What tool are you looking at?
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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