Has anyone used Jira for anything other than agile software development? We are looking to use Jira for workflow management and incident management. Any help will be appreciated. Thanks!

[Nikhil Gupta]

Hi,

We are in the midst of a big workflow management project and were wondering if there are any use cases for using JIRA as a workflow management tool or incident management tool instead of the typical agile software development tool? We intend to map our business process onto a tool.

Example of our process would be: Getting request (Email or a standard form built in Jira?), working on the request, passing it on to other teams, tracking the status and having reporting capabilities.

[Gabrielle Bautista [ACP-JA]]

Yes you certainly can. JIRA is flexible enough to do whatever workflow you like, JIRA Agile (the add-on for Agile management) is just one of them. You get it all with just one tool.

There is a plugin JEMH  (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui) for handling issues via email and a lot more add-ons you can choose from to help you on your everyday life. Take a look at JIRA Service Desk (JSD) too.

[Nic Brough [Adaptavist]]

JIRA Core (which JIRA Software builds upon) is a good base for many types of process management as it's essentially a workflow and field engine. I've helped people using it for resource/asset tracking, project planning (mostly for technical projects but even for organising a wedding), delivery tracking, and yes, even hooked it up to a coffee machine. So, yes, you can use it for all sorts of things.

[Gabrielle Bautista [ACP-JA]]

You got me on the coffee machine. Now drooling for some Tanzania peaberry...