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HTTP Status 500 - Edited

Please help below is the error:

 Thanks!

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.atlassian.jira.plugin.webwork.JiraSeraphSecurityService.getRequiredRoles(JiraSeraphSecurityService.java:45)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:122)
	com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)
	com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
	org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
	com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

 

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.55 logs.


Apache Tomcat/7.0.55

2 answers

0 votes
Andy Heinzer Atlassian Team Dec 18, 2018
  1. What version of Jira is this?
  2. What are you doing in the browser when this happens? (ie, does this happen on a specific page load? or every Jira page?)
  3. Are you by chance trying to upgrade Jira?

 

This stacktrace by itself isn't really enough for us to understand the problem.  But if we can better understand what steps are taken to create this, or what has recently changed in your environment, it would better serve us to understand the cause here.

Hi,

It is now ok. I just upgraded the jira then it works. 

Thanks!

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