Please help below is the error:
Thanks!
type Exception report
message
description The server encountered an internal error that prevented it from fulfilling this request.
exception
java.lang.NullPointerException com.atlassian.jira.plugin.webwork.JiraSeraphSecurityService.getRequiredRoles(JiraSeraphSecurityService.java:45) com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:122) com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172) com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71) com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19) com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71) com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79) com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41) com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87) com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61) com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.55 logs.
Hi,
It is now ok. I just upgraded the jira then it works.
Thanks!
This stacktrace by itself isn't really enough for us to understand the problem. But if we can better understand what steps are taken to create this, or what has recently changed in your environment, it would better serve us to understand the cause here.
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