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HI! Why some users don't see deop dpwn issue when want to 'add to issue" (Jira cloud) in Slack?

We want that developers can add to the issue to comments in Slack. 

But we have a problem with it. Some of us see a drop down list with all issues from Jira projects but someone not. 

Could you please help me with it? Thank you

1 answer

0 votes
Daniel Eads Atlassian Team Sep 03, 2020

Hi Tatiana, welcome to the Community!

It's possible that some users don't yet have their Slack accounts connected with Jira Cloud. A great way to check this is by using /jira manage in Slack - if the person hasn't yet connected their accounts, they'll get a message in Slack asking them to do so:

image.png

Once they're connected, people should have access to the same projects they normally would while using Jira in a browser.

These are the steps I'd recommend checking:

  1. Does the user have their accounts linked already? Have them use /jira manage in Slack to check
  2. Does the user have permissions to use the project in Jira they're trying to interact with?
  3. If they are logged in and have permission, do they see an error message, an empty dropdown, or something else? A screenshot would be helpful to troubleshoot at this step.

Cheers,
Daniel

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