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When I make the API call :
https://XXX.XXX/rest/servicedeskapi/servicedesk/1/queue/38/issue?limit=50&start=50
I am returned a list of open issues. Then I issue the call:
https://XXX.XXX/rest/servicedeskapi/request/25871/comment/
To retreive the comments for the associated Service Desk issue. This works fine except that for one particular issue I am getting the following response (in JSON):
{
"errorMessage": "The request could not be found, or you do not have permission to see it.",
"i18nErrorMessage": {
"i18nKey": "sd.attachment.error.issue.not.found",
"parameters": []
}
}
I do, in fact, have permissions as the ticket is actually assigned to me, it exists, and I am working it. This call works great for other tickets. Thoughts?
Hi Kristian,
Hopefully you've figured this out by now but if not let me see if I can help.
I attempted the same call I am able to retrieve the results:
https://my.atlasurl.net/rest/servicedeskapi/request/ISSUE-2/comment/
This returned the following truncated example:
{"_expands":["attachment","renderedBody"],"size":1,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"https://my.atlasurl.net/rest/servicedeskapi/request/ISSUE-2/comment/","base":"https://my.atlasurl.net","context":""},"values":[{"_expands":["attachment","renderedBody"],"id":"10203","body":"This is my comment retrieved via API","public":false,"author":{"name":"ministrator","key":"ministrator","emailAddress":"my@email.com","displayName":"Branden McElveen","active":true,"timeZone":"America/Chicago","_links":{"jiraRest":"https://my.atlasurl.net/rest/api/2/user?username=ministrator","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/3e73cdf5eb7a9feb3ef8c1b4e6ccbc08?s=48&d=https
I would try using the issue key, see if you can retrieve any other fields and check with another project admin and see if that makes a difference. If none of that provides a path forward provide the answers to the questions and we'll see what else we can do. If this is a Cloud instance please provide the Cloud URL.
Cheers,
Branden
Thank you for the response. This could happen for 1 request? If you look at the URL, I can change the request ID to + or - one (25870 or 25872) and I get responses just fine.
I just want to be clear before I go poking the database admin.
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