Getting permission error while Integration JIRA and HipChat

  • In Jira, Goto Application->HipChat
  • It lands me on HipChat Integration page.
  • Click "Add Integration"
  • Error "JIRA (oyorooms.atlassian.net) is a global addon. You do not have permission to install in all rooms" appearing with infinite Loading.

7 answers

I have also experienced this issue when using the server on the corporate network behind a proxy.

However, if I place the server on an internet-facing section, this error does not appear.

 

So it seems to be a problem when on a network that uses a proxy server—for me at least.

Same issue - but with Bitbucket integration.  I'm the group owner and an admin.  Did you ever resolve this issue?

Same here wit TOPDOX. HIPCHAT 2.0 build 2.0.6

Same is happening me? Did you ever get it solved?

Getting the same issue with a fresh install of HipChat server.

Im having this issue today, ive reinstalled my integration 100x from my work machine and never had an issue. Today as the room admin, i dont have permission to install my addon to my room. Anyone figure out how to get around this?

We've been having the same issue.  Not sure if this will help anyone, but I've been able to trace our issue down to communication to the marketplace being blocked by the firewall and proxy.  Looking at the logs indicates that even with a home grown descriptor, hosted internally, HipChat first attempts to check the marketplace for the capabilities.  Opening communication to the marketplace seems to have resolved the issue for us.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 8 hours ago in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

146 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you