I have also experienced this issue when using the server on the corporate network behind a proxy.
However, if I place the server on an internet-facing section, this error does not appear.
So it seems to be a problem when on a network that uses a proxy server—for me at least.
We've been having the same issue. Not sure if this will help anyone, but I've been able to trace our issue down to communication to the marketplace being blocked by the firewall and proxy. Looking at the logs indicates that even with a home grown descriptor, hosted internally, HipChat first attempts to check the marketplace for the capabilities. Opening communication to the marketplace seems to have resolved the issue for us.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs