Dear Support I recently tried to install the following 3rd party add-on
"Gannt Cloud" by WISOFT:
Steps to replicate:
"Could not install add-on "Gantt Cloud" because it requires administrator privileges and atlassian-addons-admin group does not have the JIRA administrator global permission."
I then tried to remedy this by going to the Global Permissions in our JIRA cloud system and adding the Atlassian-
add-on-admin to the "Browse Users" group here:
>> This did not seem to help as I still get this same error when trying to install the "Gantt Cloud" 3rd party plugin.
There seem to be these 2 tickets I found on the matter:
Are these above still an issue?
Please can you assist me in trying to install this plugin and let me know if there is something that I need to do.
This is a known issue that we're currently rolling out a fix for. To fix the issue yourself, though, you can go to https://<your-instance-url>/admin/accessconfig , click the 'Add Group' button under 'JIRA administration' , and grat access to the atlassian-addons-admin group. You should then be able to install Gantt Cloud.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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