You can try Customer Case add-on for JIRA Cloud. This add-on doesn't require any license for agents, and works with generic user accounts.
Its cost is quite reasonable, so you can always start a trial subscription and see whether it is suitable for your needs.
If you have questions, you can visit this page: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview or contact me at: email@example.com.
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