You can try Customer Case add-on for JIRA Cloud. This add-on doesn't require any license for agents, and works with generic user accounts.
Its cost is quite reasonable, so you can always start a trial subscription and see whether it is suitable for your needs.
If you have questions, you can visit this page: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview or contact me at: firstname.lastname@example.org.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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