You can try Customer Case add-on for JIRA Cloud. This add-on doesn't require any license for agents, and works with generic user accounts.
Its cost is quite reasonable, so you can always start a trial subscription and see whether it is suitable for your needs.
If you have questions, you can visit this page: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview or contact me at: email@example.com.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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