Forwarding email to Jira

Hi

I've setup a mail handler in JIRA to add comments to existing issues, however I'm a little confused on how the process works:

Scenario: Issue key in Subject Header only

GIVEN I have a an issue (TT-1).
WHEN I send an email to my mail handler
AND the issue key is in the SUBJECT
AND No Issue Key in the BODY
THEN it correctly adds it as a comment

 

 

Scenario: Issue Key in Body only

GIVEN I have a an issue (TT-1).
WHEN I send an email to my mail handler
AND NO issue key is in the SUBJECT
AND the Issue Key is in the BODY
THEN it does not add the email as a comment

 

Is this correct behaviour? I.e. only when the issue key is in the Subject, it will be handled correctly? 

 

Thanks!

 

1 answer

1 accepted

0 vote

Yes, that is correct behaviour, it only looks in the subject for the matching key

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 4 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

26 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot