Forwarding email to Jira

Hi

I've setup a mail handler in JIRA to add comments to existing issues, however I'm a little confused on how the process works:

Scenario: Issue key in Subject Header only

GIVEN I have a an issue (TT-1).
WHEN I send an email to my mail handler
AND the issue key is in the SUBJECT
AND No Issue Key in the BODY
THEN it correctly adds it as a comment

 

 

Scenario: Issue Key in Body only

GIVEN I have a an issue (TT-1).
WHEN I send an email to my mail handler
AND NO issue key is in the SUBJECT
AND the Issue Key is in the BODY
THEN it does not add the email as a comment

 

Is this correct behaviour? I.e. only when the issue key is in the Subject, it will be handled correctly? 

 

Thanks!

 

1 answer

1 accepted

0 votes
Accepted answer

Yes, that is correct behaviour, it only looks in the subject for the matching key

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