Did you refer to the project by its project id number? I guess it is not the case.
JQL converts the project name into the project number if the user who is trying to use the filter doesn't have Browse Project permission on the specified project.
That way, a user without Browse Project permission is not able to see the project name.
It is a good feature, because otherwise any JIRA user would be able to see your list of projects/clients, which is not the default's desirable behaviour.
That said, you have to add your developer to a project role that grants Browse Project permission to the developer.
Thanks for the replies. I am still having problems
Did you refer to the project by its project id number?
Regarding " developer to a project role that grants Browse Project permission to the developer."
I believe that is done...but it did not make a difference.
is there a workaround?
I am frustrated that it is taking me days to share a 12-item list with my developer in another part of the world. We have been iterating / experimenting for 4 days now.
Another developer of mine can view his queue with no issues.
1.- Login to JIRA with a user account that is a JIRA Administrator. That is, a member of the group 'administrators'.
2.- Press the dot sign key '.' in your keyboard.
3.- Type 'permission helper' and press Enter.
4.- In the popuped window, fill in the issue key of one of the issues from the project (ie: KEY-17), the permission: Browse Project, and the username with the user name of the user that cannot see the filter results. Click the button and see if the user has the required permission.
I bet the user doesn't have the permission. Can you confirm it?
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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