We just installed Excel Connector trial for our JIRA instance and I'm trying to get the add-in visible in excel.
Are there any known problems having it show up? I can see it installed in control panel / uninstall but if I go to ../root/Office16/ADDINS it's not there. When booting up excel it also doesn't appear even though both Developer and Add-Ins are ticked for the ribbon display. I also checked to see if it's in the Disabled items but there's nothing there.
One other thing, I'm not an admin on my PC, I had IT install this for me and they ticked the box "install for all users", but my user is not an admin itself.
I see you've already opened an issue on our issue tracker: https://bitbucket.org/apdc/excel-connector-for-jira/issues/93/excel-addin-doesnt-appear-in-excel-after.
Let's discuss it over there and I hope we'll find a solution quickly
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