Error when setting up mail handler

Kristen Viscardi October 15, 2015

Hello, 

 

Attached is the error I keep receiving when I connect one of my exchange mail handler accounts to a JIRA project. The configuration passes the Pop/IMAP config, but not the mail handler section. Any help is appreciated.

 

Thanks!

2 answers

0 votes
Nic Brough -Adaptavist-
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October 15, 2015

You've got it set for secure IMAP, so check the port is set correctly for your IMAPs service and you've got the right certificates installed.

Kristen Viscardi October 15, 2015

We have 10 other mail handlers configured the same way and they all work. This is the only one that doesn't.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 15, 2015

Then the question becomes "what's the difference between them?". ALthough the error message is definitely pointing to the link being misconfigured somehow (might even be the network)

0 votes
Kristen Viscardi October 15, 2015

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