Error on importing Jira Back up

Hi All,

I am trying to import a xml file from JIRA 6.2.5 to JIRA 6.4. XML has all the backup from version 6.2.5

(I am trying to import a zip file having entities.xml and activeobjects.xml)

I am getting below error:

Error parsing export file. Your export file is invalid. This may be due to a CDATA bug in older versions of JIRA ( Exception is org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

Can some one help please?


1 answer

This widget could not be displayed.

Have you tried the workaround described here ?

Hi Boris,


I have the same issue with an export from JIRA 6.4 which I want to restore into a JIRA 7.1.4

I've tried to workaround mentioned in but that didn't help. Do you have any other suggestions to fix this problem?

Kind Regards,


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