Error occured, handler continuous: entityId should not be null (Plugin "Email This Issue")

[Steffen Stamprath]

Hi,

I got many of this errors in JIRA. What can I do?

2016-04-14 15:58:07,421 http-nio-443-exec-6 ERROR nk.TG8676 958x71887x1 ebq384 192.168.66.1 /rest/jira-mail-plugin/1.0/message-handlers/test [c.m.j.p.emailissue.handler.ServiceDeskCommentHandler] Error occured, handler continuous: entityId should not be null!
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: entityId should not be null!
at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:25)
at com.atlassian.jira.entity.property.EntityPropertyImpl.<init>(EntityPropertyImpl.java:25)
at com.atlassian.jira.entity.property.EntityPropertyImpl.forCreate(EntityPropertyImpl.java:40)
at com.atlassian.jira.entity.property.JsonEntityPropertyManagerImpl.put(JsonEntityPropertyManagerImpl.java:110)
at com.atlassian.jira.entity.property.JsonEntityPropertyManagerImpl.put(JsonEntityPropertyManagerImpl.java:124)
at com.atlassian.jira.entity.property.JsonEntityPropertyManager.put(JsonEntityPropertyManager.java:177)
at com.metainf.jira.plugin.emailissue.desk.ServiceDeskManagerImpl.makeCommentInternalOrPublic(ServiceDeskManagerImpl.java:434)
at com.metainf.jira.plugin.emailissue.handler.ServiceDeskCommentHandler.handleMessage(ServiceDeskCommentHandler.java:128)
at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:125)
at com.metainf.jira.plugin.emailissue.handler.ServiceDeskHandler.handleMessage(ServiceDeskHandler.java:101)
at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:125)
at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:509)
at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:376)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:255)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:366)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
at com.atlassian.jira.plugins.mail.rest.MessageHandlersResource$1.run(MessageHandlersResource.java:184)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at com.atlassian.plugin.util.ContextClassLoaderSwitchingUtil.runInContext(ContextClassLoaderSwitchingUtil.java:48)
at com.atlassian.plugin.util.ContextClassLoaderSwitchingUtil.runInContext(ContextClassLoaderSwitchingUtil.java:25)
at com.atlassian.jira.plugins.mail.rest.MessageHandlersResource.testHandler(MessageHandlersResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 13 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 91 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 15 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 22 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter$$Lambda$390/855566715.call(Unknown Source)
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
... 55 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

[Deleted user]

we also have this issue.

[Mario Kaiser]

Hi Steffen,

we have the same issue. Was there any resolution to it?

Br, Mario