Error: missing ticket in JIRA

Hi. I'm admin in JIRA and have a problem like  "The issue you are trying to view does not exist."

I searched this ticket in mysql - no result.

I searched any information about deleting in logs (/var/atlassin/jira/logs/access_log) - no result.

Did re-index -no result

What else you can advise to me  ? 

JIRA version is (v6.2#6252) 

3 answers

1 accepted

1 vote
Accepted answer

If you "searched this ticket in mysql", then there's two possibilities - either you didn't use the correct search, or it's been deleted.

What did you search for?

check the project roles - users - add your id there and check again

This is my select
 select SUMMARY,REPORTER from jiraissue where PROJECT=12702 AND ID >="156881" AND ID<= 156903;

I search between two ID's of issue. 
And yes, one user (who has admin rights) deleted this issue. Now my question is where i can find any logs about this operation ?  

And one more. If user  deleted issue from app JIRAConnectProEnterprise. What kind of logs i need search ?

I find this :

user [03/Nov/2016:13:13:17 +0100] "GET /rest/api/latest/issue/PAYM-9394/comment?expand=renderedBody HTTP/1.1" 200 52 172 "-" "JIRAConnectProEnterprise/190 CFNetwork/758.5.3 Darwin/15.6.$


user  [03/Nov/2016:13:13:18 +0100] "GET /rest/jiraconnect/1.0/screen/view/PAYM/15.json?locale=ru-UA HTTP/1.1" 200 1063 248 "-" "JIRAConnectProEnterprise/190 CFNetwork/758.5.3 Darwin/15.6$


user [03/Nov/2016:13:13:54 +0100] "GET /rest/api/latest/issue/PAYM-9394/transitions?expand=transitions.fields HTTP/1.1" 200 41 87 "-" "JIRAConnectProEnterprise/190 CFNetwork/758.5.3 Dar$


The only log I know of that logs delete is the internal audit log.

If that was enabled at the time, there will be a line in there.  If not, then you are unlikely to be able to trace this via logs.

It's one of several reasons that the general recommendation is "do not allow delete issue"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

879 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you