Error in copy and paste

Hello,

 

when I try to copy and paste my script from Microsoft Word

 

Good Morning Mr/Mrs __________,

Thank you for contacting

 

After I send the message

shows like

Good Morning Mr/Mrs Smith+,+

Thank you for contacting

 

Why this +,+ is showing?

1 answer

0 vote

I suspect that Word is using a different character encoding than Jira is using.  By default, Jira is expected to be configured to use UTF-8 for character encodings where ever possible.  It is not necessarily required to do so, but when working with international character sets, it makes the most sense to configure Jira this way to support a wider range of characters and different languages.  There is a pretty good guide on how to make sure Jira is setup this way in JIRA Application internationalisation and encoding troubleshooting.

However using Word, especially on Windows, your document could be using a completely different character set for these '_____' characters.  I'm not sure if this is just an underscore, or if perhaps some other unexpected character that is not converting as expected when switching between applications.   It could be that this character in word converts to a '+' sign whenever this character is input into the different system using a different character encoding.

What happens if you copy the text from Word into a simple text editor that cannot show formatting, like notepad?   Does this do something similar?   Or does it show the same characters you see in Word?

Either way, I suspect that Word is using a different encoding like windows-1252, or some other encoding depending on what the default language is setup for that program.   I would recommend checking out this Microsoft support article to make sure that your Word is using an encoding like UTF-8, Choose text encoding when you open and save files

With both Word and Jira using the same encoding, you can probably prevent these kinds of inconsistencies.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 6 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

19 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you