Error Importing Backup from Jira Server

Hi, I was trying to import a backup of my JIRA system to JIRA Cloud and I got the following not very useful looking error message:


What does this mean? I'm running a fairly old version of JIRA server I'm sure - v5.2.8 - maybe I need to upgrade first?

1 answer

1 accepted

This widget could not be displayed.
Steven Behnke Community Champion Feb 08, 2016

You absolutely need to upgrade first. Please read –

We recommend being on the latest release of JIRA Server when importing to JIRA Cloud, so as to avoid any problems with the importing of the XML backup.

Thanks Steven, and sorry for not reading the manual.

Steven Behnke Community Champion Feb 10, 2016

No need to apologize friend. Just happy to help. 


Upgrading or transferring jira can be fickle, once you get the hang of the big items it's pretty quick. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

171 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you