Error Editing Issues from a Dashboard

[garyclift]

In our JIRA Cloud platform, when we edit an issue from a dashboard, we get an error. How can I contact the JIRA Cloud support to get this issue resolved?

Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)
If you think this message is wrong, please contact your JIRA administrators.

[Jonathan Smith]

This is happening to my environment in 7.3.4 but not in our UAT 7.7.0. Will be interesting to see if my issues is resolved when I upgrade in a week.

Sys admin said permissions were fine in our instance.

[Rebecca Puypalat]

Hello, it has been a while that you faced your issue, but we have found a solution for our case : https://confluence.atlassian.com/jirakb/error-instantiating-webwork-multipart-parser-class-com-atlassian-jira-web-jiramultipartrequestwrapper-when-creating-an-issue-216434167.html

If it could help.

BR

Rebecca

[Enzo Lüthi]

Hi

Since we have JIRA 7.2.X implemented, we'd like to make use of this feature but we're still facing this error by editing an issues from any dashboard directly.

Any solution coming up soon?

[Henning Tietgens]

Hi,

was there a solution for this problem? We're facing the same issue for editing directly from a dashboard gadget...

Thanks,
Henning

[Henning Tietgens]

Seems to be a verified bug: https://jira.atlassian.com/browse/JRA-60321

[Steven F Behnke]

Atlassian Support can be reached via this location – https://support.atlassian.com