We in our organization have setup firstname.lastname@example.org as the email address to which emails could be sent to raise JIRA tickets for a particular service desk project.
We have observed that tickets are not created when users either embed images or attach images to the tickets. Have anybody faced such issues and know of a solution?
Thanks for replying.
Yes, the said permissions have been given already. We see emails with zip files as attachments getting converted into JIRA tickets, but this does not happen for image files only.
The logs show nothing, which is also weird. Are there permissions specific to file types?
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