Emails not working again?

I have new users today and they are not receiving their log in emails.  Moreover their user pages do not reflect the credentials were recently sent, it still reflects a few days ago when the accounts were set up.  They need access, and I cannot set their passwords, so what's the deal with the email?

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Timothy Chin Community Champion Dec 13, 2016

If this is a Cloud instance, you should get a support issue up with Atlassian (https://support.atlassian.com/customer/servicedesk-portal).

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