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Email to create a new ticket

Hi everyone ! With my demo account, i was able to provide an email address for my external users to create a new tickets. It was also possible to update a ticket and assign to an external user. 

How to configure it ?

Thanks

2 answers

1 vote

Hi @Martin Robert,

An issue collector allows you to easily gather feedback on any website in the form of JIRA issues, even from users who don't have JIRA accounts.

Once you have configured the look and feel of an issue collector, simply embed the generated javascript in any website.Visitors to your website will then see a trigger they can click to raise bugs and will get a form directly in your webapp to provide more details.Then watch the feedback appear in the form of JIRA Issues!

https://confluence.atlassian.com/adminjiraserver0710/using-the-issue-collector-953144726.html

Thanks. But in my demo version, i was able to send an email to (myprojectname)@(myjiracloud).atlassian.net to create a new ticket.

No. I'm using the cloud version

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