Email this issue jira plugin - create issue from html or rich text email

I am able to create issue and set custom field value from plain email. I am unable to set value from email body when email format is html or rich text.

Is anybody know how to solve it?

2 answers

1 accepted

Hi Michal,

When you extract value from email body, email this issue always uses the text version of the email body to match the regex.

Can you please share your regex, your field type and a est email with me? Feel free to send me emails directly to my email address.


Hi Tibor,


you were right about the text version of the email body.

I manage and now it works for every email format: HTML, plain text, rich text.

I modified regular expression (removed new line characters).

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

560 views 2 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot