Email attachments failing to display in Jira issues

Although images used to successfully get attached to issues when automatically created via the Jira Mail Handler. Recently, for some unknown reason we are seeing the message "Unable to render embedded object: File name not found." on the issues, 

 

 

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Peter DeWitt Community Champion Sep 25, 2017

Tony, are you using special characters in the attachment names?  I know these can cause issues.

Hi Peter, no, one example file is just called "image003.png"

Regards

Tony

We are having the same issue with copy/paste images when creating a new issue (manually). We have been editing the issue after the fact an adding the picture in then which seems to be working. This is only on new issues.

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