Email Templates

Hello all, i've a little problem.

I created an SMTP server that works fine when I send an email to "test" the connexion. However, when I want to try my notifications screen, I get no email.

I tried to create a template of emails, I may broke the file, anyway I don't know where it comes from and I don't solve this problem ... Does anyone have a solution to this problem?

1 answer

1 votes
Tarun Sapra Community Champion Aug 29, 2016

Hello ,

Please first check the notification settings for the project to make sure you have notifications configured. Then check the atlassian-jira.log for any exceptions. 

Then do the following steps - https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

I am sure you will find the issue from the above steps.

ALso enable the logging for outgoing emails - https://answers.atlassian.com/questions/251805

When i test "Advanced Assessment" it say "Test failed", with no explanations.. fail.PNG

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