Email Template

[Taylor Murray]

Our former admin left...  How do we modify the auto emails when their are updates to the tickets to remove his name

{Name}: changed the status to Waiting for support.

[Gregory Van Den Ham · Accepted solution]

This looks a bit like Jira Service desk?    If so, open the project settings, look under "Automation"   On that screen you'll see - default rules run as " user"  and a change default event user button there.

For what its worth, for our service desk - we have a user created called " ServiceDesk" and it runs the automation rules so we won't encounter this.

[Taylor Murray]

Thank you so much - this worked!

[Gregory Van Den Ham]

Awesome, thanks for the feedback ;)