HI, i'e getting this error:
Could not move to history step for #12605: root cause: while inserting: [GenericEntity:OSHistoryStep][owner,][caller,admin][dueDate,null][stepId,1][actionId,11][finishDate,2016-09-19 16:41:50.744][id,12712][startDate,2016-09-19 16:30:38.133][entryId,12605][status,null] (SQL Exception while executing the following:INSERT INTO public.OS_HISTORYSTEP (ID, ENTRY_ID, STEP_ID, ACTION_ID, OWNER, START_DATE, DUE_DATE, FINISH_DATE, STATUS, CALLER) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: duplicate key value violates unique constraint "pk_os_historystep"))
This is a database corruption.
I'm not completely familiar with this part of the schema, but the fact that OSHistoryStep doesn't have its own entry in sequence_value_item leads me to believe that it is supposed to get its id from a moved OSCurrentStep rather than generating its own. It would therefore be a problem if the same ID exists in both tables. In other words, this query should return 0 rows:
SELECT id FROM os_historystep WHERE id IN (SELECT id FROM os_currentstep);
If it doesn't, then this would seem to be the problem. But I'm not 100% certain how you got here or what the best way is to fix it. If it were me, I'd probably take a backup of the database and then delete the offending rows from os_historystep. That is, if you have your own JIRA Server or JIRA Data Center instance.
If you are in JIRA Cloud, there is a current incident related to problems in changes to the sequence value generation. You should open a support request and include a reference to "HOT-47776" or this JRA:
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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