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E-Mail notification on overdue SLAs

Simon Bauer Oct 05, 2016

Hi,

is it somehow possible to send an e-mail to a mail address stored within a custom field when an issue exceeds its SLA-time (we use the addon Time to SLA)?

If so, how do I configure it?
Thanks, Simon.

1 answer

0 votes
Jobin Kuruvilla [Go2Group] Community Leader Oct 05, 2016

Does the add-on provide a way to search for issues that are overdue? If so, you can create a filter for it and subscribe to the results.

JIRA Service Desk offers this functionality.

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