Dear Sir or Madame,
we've got a problem with the email notifications from our jira installation.
Users receive update or change mails for different issues / projects that they dont want.
We use the default notification scheme and the users arent watching, arent mentioned, or edit there anything but got mails for that.
I've checked multiple cases of this with the notificationhelper. There all seems good because all checks indicate that this users wont receive any mails for these events.
I've double checked all things i know but i cant explain why these mails are triggered.
How can we go ahead here to solve this problem?
Is there any add-on that would send those emails?
It might be helpful to turn on the outgoing email log to analyze this further:
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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