Duplicated users in JIRA from crowd directory

Hi,

 

I have a problem when manage our users, when I add the new user from crowd and sync it to JIRA,

There is 2 users appear in JIRA like this example:

John Smith

Smith, John

Both have the same username account, the email is something like this:

John.Smith@abc.com

john.smith@abc.com

Both have same list of group but only 1 have actual user access log to it (Smith, John)

 

I have encounter this for a few times, but since user was confused so I have to delete the duplicated(John Smith with no user access log).

1 answer

Are the users from the same directory? For example, John Smith might be in the Crowd directory and Smith, John might be in the JIRA internal directory.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published yesterday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

446 views 6 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you