Duplicated users in JIRA from crowd directory



I have a problem when manage our users, when I add the new user from crowd and sync it to JIRA,

There is 2 users appear in JIRA like this example:

John Smith

Smith, John

Both have the same username account, the email is something like this:



Both have same list of group but only 1 have actual user access log to it (Smith, John)


I have encounter this for a few times, but since user was confused so I have to delete the duplicated(John Smith with no user access log).

1 answer

Are the users from the same directory? For example, John Smith might be in the Crowd directory and Smith, John might be in the JIRA internal directory.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

51 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot