Draw.io throws 404 "Oops, you've found a dead link"

I installed Draw.io add on in my JIRA instance and enabled it, but when I try to add a Diagram to an issue, I get 404 "Oops, you've found a dead link". What am I doing wrong?


JIRA Server: 7.0.2


8 answers

draw.io for Server or Cloud?

For Server.

I have the same error if use symbol # in name of diagram.

What version of JIRA server is it and what version of the plugin? Does the plugin show as "enabled" in the manage add-ons screen?

Hi David, I updated my question with that information, and yes, it's enabled.

Could you email the server logs to support@draw.io. In the meantime, you could try clearing the plugins cache and see if that helps. https://plus.google.com/+DavidBenson/posts/1K6tr9MEnWM

Hi Boris, I just sent the server logs to the email address provided. I also cleared plugins cache and it's still not working. The generated URL is: http://[our server address]/secure/editDrawioDiagram.jspa?issueKey=YVR-111


I experience the same problem: 404 "Oops, you've found a dead link".  I am running on Jira Server 7.3.4. with draw.io plugin enabled. Any hints on how to solve the issue?

I already had the plugin cache cleared.

regards, Han

@Strukton Service Account GITWhat other plugins do you have installed?

Try disabling the Lucidchart plugin, that's known to break ours.

And update the draw.io plugin

Hi David,

works like a charm, thank you!

Could you please put this in a FAQ list?


I disabled the Lucidchart plugin, and suddenly draw.io was working fine :-)

I updated the plugin in the meantime, all is still working fine!

I have the same error if use symbol # in name of diagram.

Which version of the plugin are you using?

Hi David,

Version of confluence (server) 6.3.4

Version of DrawIO 7.2.4

This thread relates to Jira server.

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