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Draw.io throws 404 "Oops, you've found a dead link"

Alejandro Zucca Dec 22, 2015

I installed Draw.io add on in my JIRA instance and enabled it, but when I try to add a Diagram to an issue, I get 404 "Oops, you've found a dead link". What am I doing wrong?

 

JIRA Server: 7.0.2

Draw.io: 4.2.3.0

8 answers

0 votes

draw.io for Server or Cloud?

0 votes
Alejandro Zucca Dec 23, 2015

For Server.

Roman Vasilev Jan 24, 2018

I have the same error if use symbol # in name of diagram.

0 votes

What version of JIRA server is it and what version of the plugin? Does the plugin show as "enabled" in the manage add-ons screen?

0 votes
Alejandro Zucca Dec 24, 2015

Hi David, I updated my question with that information, and yes, it's enabled.

0 votes

Could you email the server logs to support@draw.io. In the meantime, you could try clearing the plugins cache and see if that helps. https://plus.google.com/+DavidBenson/posts/1K6tr9MEnWM

0 votes
Alejandro Zucca Dec 28, 2015

Hi Boris, I just sent the server logs to the email address provided. I also cleared plugins cache and it's still not working. The generated URL is: http://[our server address]/secure/editDrawioDiagram.jspa?issueKey=YVR-111

0 votes

Hello,

I experience the same problem: 404 "Oops, you've found a dead link".  I am running on Jira Server 7.3.4. with draw.io plugin enabled. Any hints on how to solve the issue?

I already had the plugin cache cleared.

regards, Han

@Strukton Service Account GITWhat other plugins do you have installed?

Try disabling the Lucidchart plugin, that's known to break ours.

And update the draw.io plugin

Hi David,

works like a charm, thank you!

Could you please put this in a FAQ list?

Han

Which one worked?

I disabled the Lucidchart plugin, and suddenly draw.io was working fine :-)

I updated the plugin in the meantime, all is still working fine!

0 votes
Roman Vasilev Jan 24, 2018

I have the same error if use symbol # in name of diagram.

Which version of the plugin are you using?

Roman Vasilev Jan 25, 2018

Hi David,

Version of confluence (server) 6.3.4

Version of DrawIO 7.2.4

This thread relates to Jira server.

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