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I installed add on in my JIRA instance and enabled it, but when I try to add a Diagram to an issue, I get 404 "Oops, you've found a dead link". What am I doing wrong?


JIRA Server: 7.0.2

8 answers for Server or Cloud?

For Server.

I have the same error if use symbol # in name of diagram.

What version of JIRA server is it and what version of the plugin? Does the plugin show as "enabled" in the manage add-ons screen?

Hi David, I updated my question with that information, and yes, it's enabled.

Could you email the server logs to In the meantime, you could try clearing the plugins cache and see if that helps.

Hi Boris, I just sent the server logs to the email address provided. I also cleared plugins cache and it's still not working. The generated URL is: http://[our server address]/secure/editDrawioDiagram.jspa?issueKey=YVR-111


I experience the same problem: 404 "Oops, you've found a dead link".  I am running on Jira Server 7.3.4. with plugin enabled. Any hints on how to solve the issue?

I already had the plugin cache cleared.

regards, Han

@Strukton Service Account GITWhat other plugins do you have installed?

Try disabling the Lucidchart plugin, that's known to break ours.

And update the plugin

Hi David,

works like a charm, thank you!

Could you please put this in a FAQ list?


I disabled the Lucidchart plugin, and suddenly was working fine :-)

I updated the plugin in the meantime, all is still working fine!

I have the same error if use symbol # in name of diagram.

Which version of the plugin are you using?

Hi David,

Version of confluence (server) 6.3.4

Version of DrawIO 7.2.4

This thread relates to Jira server.

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