Draw.io throws 404 "Oops, you've found a dead link"

[Alejandro Zucca]

I installed Draw.io add on in my JIRA instance and enabled it, but when I try to add a Diagram to an issue, I get 404 "Oops, you've found a dead link". What am I doing wrong?

JIRA Server: 7.0.2

Draw.io: 4.2.3.0

[David Benson -draw.io-]

draw.io for Server or Cloud?

[Alejandro Zucca]

For Server.

[Roman Vasilev]

I have the same error if use symbol # in name of diagram.

[David Benson -draw.io-]

What version of JIRA server is it and what version of the plugin? Does the plugin show as "enabled" in the manage add-ons screen?

[Alejandro Zucca]

Hi David, I updated my question with that information, and yes, it's enabled.

[Boris Jockov -draw.io-]

Could you email the server logs to support@draw.io. In the meantime, you could try clearing the plugins cache and see if that helps. https://plus.google.com/+DavidBenson/posts/1K6tr9MEnWM

[Alejandro Zucca]

Hi Boris, I just sent the server logs to the email address provided. I also cleared plugins cache and it's still not working. The generated URL is: http://[our server address]/secure/editDrawioDiagram.jspa?issueKey=YVR-111

[Strukton Service Account GIT]

Hello,

I experience the same problem: 404 "Oops, you've found a dead link".  I am running on Jira Server 7.3.4. with draw.io plugin enabled. Any hints on how to solve the issue?

I already had the plugin cache cleared.

regards, Han

[David Benson -draw.io-]

@Strukton Service Account GITWhat other plugins do you have installed?

[Strukton Service Account GIT]

[David Benson -draw.io-]

Try disabling the Lucidchart plugin, that's known to break ours.

[David Benson -draw.io-]

And update the draw.io plugin

[Strukton Service Account GIT]

Hi David,

works like a charm, thank you!

Could you please put this in a FAQ list?

Han

[David Benson -draw.io-]

Which one worked?

[Strukton Service Account GIT]

I disabled the Lucidchart plugin, and suddenly draw.io was working fine :-)

[Strukton Service Account GIT]

I updated the plugin in the meantime, all is still working fine!

[Roman Vasilev]

I have the same error if use symbol # in name of diagram.

[David Benson -draw.io-]

Which version of the plugin are you using?

[Roman Vasilev]

Hi David,

Version of confluence (server) 6.3.4

Version of DrawIO 7.2.4

[David Benson -draw.io-]

This thread relates to Jira server.