Does anybody knows a good plugin to create automated tasks between two linked tickets?

[Arthur Accioly]

I have two projects, one for the support team (project A) and one for the engineering team (project B). The tickets between both projects are linked manually.

I'd like to have a plugin to solve two problems:

1. If a ticket is linked from project A to project B and the one of the project B is moved to "Resolved", the project A ticket should be moved to "Resolved" as well.
2. To avoid the engineers forgetting to link both tickets, create a linked ticket on project B automatically when moving my ticket to the status, let's say "Engineer Analysis" (that's a customised status), getting the same description from the previous ticket.

Do we have a plugin to do this for me? I don't want to create complicated code with listeners if possible. Thank you!

[Bob Swift OSS (Bob Swift Atlassian Apps) · Accepted solution]

1. Update on Transition for JIRA has an Update issues post function which includes the ability to Transition issues.
2. Create on Transition for JIRA has a Create Issue post function.

[Arthur Accioly]

Now I'm trying to perform the synchronization using ScriptRunner using a listener (Script Listeners -> Custom Listener - "Issue Updated" event). I think that I could go pretty far in my implementation, but now I'm stuck in a custom label that I have to synchronize. Some of you guys knows how to get the changed value of a custom label field? I put the code in this other post.

[Steven F Behnke]

Bob's products are excellent examples of how simple you can make this process. Highly recommend. There are others on the marketplace but not many.