Does anybody knows a good plugin to create automated tasks between two linked tickets?

I have two projects, one for the support team (project A) and one for the engineering team (project B). The tickets between both projects are linked manually.

I'd like to have a plugin to solve two problems:

  1. If a ticket is linked from project A to project B and the one of the project B is moved to "Resolved", the project A ticket should be moved to "Resolved" as well.
  2. To avoid the engineers forgetting to link both tickets, create a linked ticket on project B automatically when moving my ticket to the status, let's say "Engineer Analysis" (that's a customised status), getting the same description from the previous ticket.

Do we have a plugin to do this for me? I don't want to create complicated code with listeners if possible. Thank you!

3 answers

1 accepted

This widget could not be displayed.
  1. Update on Transition for JIRA has an Update issues post function which includes the ability to Transition issues.
  2. Create on Transition for JIRA has a Create Issue post function.

 

This widget could not be displayed.
Steven Behnke Community Champion Dec 11, 2015

Bob's products are excellent examples of how simple you can make this process. Highly recommend. There are others on the marketplace but not many.

This widget could not be displayed.

Now I'm trying to perform the synchronization using ScriptRunner using a listener (Script Listeners -> Custom Listener - "Issue Updated" event). I think that I could go pretty far in my implementation, but now I'm stuck in a custom label that I have to synchronize. Some of you guys knows how to get the changed value of a custom label field? I put the code in this other post.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

199 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you