Does Jira firewall blocks integration?

I couldn't create an application link from JIRA to Desk,com, here is answer:

That’s likely because of a firewall on your JIRA connection blocking access to the Desk service.

Try whitelisting the IP addresses outlined here through your JIRA firewall:


Is it correct? I can't believe nobody's using this integration.



2 answers

1 votes

No, JIRA doesn't implement a firewall, although there may well be (and ought to be!) a firewall on the server.  That will be blocking most inappropriate access, but it shouldn't be stopping standard integration routes.

If there's an application link failing when you are trying to create it in JIRA, it's actually going to be the other end - there's a firewall on the target that is not letting JIRA connect.  However, it would be worth checking that the application is also whitelisted - see

The document you've been pointed to is not about the application links though, it's about using an email server with - that's a question for your email people, not JIRA


Hi Hilli,

Thank you for your reply. I am trying to integrate with JIRA as explained here: I am stuck on the step of creating the application link in JIRA. support said it is related to firewall configuration on JIRA side, so I am contacting you asking to enable the IP adresses to go through the instance firewall.



Again, there is no firewall to change here.

Thanks Nic for your answer. I contacted again. BTW, there is no "Whitelist" option on our instance. Is it also applicable for JIRA on-demand?

What exactly are you trying to achieve and how?

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