iPhone users in my organization cannot use Safari for security reasons. Our secure web browser works, but needing to use this means we cannot click links from within an email to go to Jira. Granted the email link to app may not work, but it would be much much easier to be able to open an app than to have to open the secure browser and go from there. Also I assume a real app would have considerably more functionality than the mobile view.
The message from last Summit was that Atlassian are fully aware that mobile is weak in most of the products, and they've been ramping up teams to try to do something about it.
That's the same message I got from an Atlassian yesterday - there is a distinct focus on making mobile stuff work on all the applications.
Whether that will lead to an "official" application, I don't know, that had not been decided.
Maybe you know this, but at AtlasCamp 2016 they announced the JIRA Software native app for iOS - sadly, only works for cloud users. Whether this app will also be available for JIRA Server only the future can tell, but knowing Atlassian focus right now I won't hold my breath.
I think it is sad to see that we as enterprise customers are not important enough for them. Other tools have their own apps already, currently there are not many alternatives and we are locked-in...
We do need dedicated mobile apps also that work with our servers, this for JIRA as well as for confluence.
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